Our product is a testament to our unwavering dedication to quality craftsmanship and meticulous attention to detail.
We take great pride and care in every step of the production process, ensuring a superior final result that stands the test of time. Your Ghurka product is covered under warranty for a period of 1 year from the date of purchase.
Read more about our warranty and repairs below.
We take pride in our quality craftsmanship as well as the care and detail that goes into the production of our product. Your Ghurka product is covered under warranty for a period of 1 year from the date of purchase. This warranty protects against any manufacturer defect. If a repair is deemed a manufacturer defect within 1 year of purchase, Ghurka is happy to repair of the defective product free of charge.
Our warranty does not cover…
- Loss, theft, or other causes beyond our control
- Damages resulting from improper use or accidents (such as scratching, staining, etc.)
- Damages due to normal wear and tear
- Items outside of the one-year policy
- Second hand items or items purchased from a third-party reseller
If you are within your warranty time period and you feel that the issue with your item is due to a manufacturer defect, please submit the repair request with our client service team. We will carefully assess your inquiry to confirm whether or not your item is covered under warranty within 3-5 business days of your request date.
Once your repairs are complete, we will ship the item back to you.
Although we do not anticipate any issues, please reach out to us within 1 week of receiving your item if you feel that the repair was not as expected.
Your Ghurka product is covered under warranty for a period of 1 year from the date of purchase. Please refer to our warranty policy above for more information. If you are outside of the warranty period and would like to get your bag repaired, we can refer you to a repair center.
Please note that they may not be able to repair with branded parts or replace any discontinued items and/or parts.
Ghurka does not facilitate international repairs.
You can request a repair by reaching out to our client services team. Their contact information can be found here.