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Over the years, we’ve built long-standing relationships with our production partners, each one rooted in trust and a commitment to excellence. The Ghurka original collection is still crafted in the same factory in Norwalk, CT that produced the very first commercially available Ghurka product — the Express No. 2.
Around the world, you’ll find more skilled artisans that we are proud to call our production partners. In the hills of Florence, Italy, a number of women’s handbags and select silhouettes are woven together with our Ghurka heritage look. And in Ubrique, Spain, a town with hundreds of years of leather craftsmanship as its legacy, our wallets and other small leather goods come to life.
For more information on specific items, please contact Ghurka Customer Service at 1-833-782-6062 or firstname.lastname@example.org
You can find the dimensions of each product listed under “Product Specifications” on the product detail pages within the website. Here is a link to a product detail page for example purposes: https://ghurka.com/collections/handbag/products/rover-no-66-vintage-chestnut-leather
We partner with leather tanneries from Germany, Italy and the United States. We use full-grain hides that are designed and tanned with the goal of lasting well past a product’s normal lifetime. The origins of our zippers, buckles, rivets and other hardware found on our goods are made in China.
We strive to pack and ship orders that are placed prior to 3:00pm EST on the same business day; all orders placed thereafter will be processed the following business day.
Business days are Monday through Friday, excluding national holidays. All confirmed orders ship via UPS within 48-72 hours depending on whether or not monogramming has been requested.
Once the item ships, you will be emailed a shipping confirmation along with a tracking number for your reference. If your item is being personalized with a monogram it may take 2-3 business days to ship.
Ghurka is proud to offer free ground shipping on all domestic orders and access to other expedited shipping.
Orders are shipped via all major carriers, but most often through UPS. You may request expedited shipping during the check-out process; however, you may incur shipping charges. For weekend deliveries there may be an additional charge.
To estimate the total delivery time for your purchase, please add order processing time (same day or next business day) together with the time indicated by your preferred shipping method (i.e. ground, next day, two day).
Due to possible delays with our shipping carriers, there may be a delay in receiving your order. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible! For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email.
Yes, but you will need to contact our customer service team as soon as possible as we need to notify our shipping team. Please call our customer service department anytime between the hours of 9-6pm EST Monday through Friday, excluding holidays, at 1-833-782-6062.
We can ship to 216 different countries and territories. All applicable countries can be found on our checkout page.
To place an international order, click the option to check out once you have added the items you would like to your cart. Select the Country/Region you are located in. You will then be asked to click “OK” to proceed to international checkout. From there, use the drop-down menu to select what country you would like your order shipped to. Our website will redirect you to a page where you will then enter your shipping information.
The value of the order will be charged in the currency of the country/region you are billing/shipping to.
The shipping costs provided includes all import duties, taxes, and applicable fees. Please note that shipping, taxes, duties, and applicable fees are nonrefundable. International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates.
If it’s just not the right fit for you, send it back for a refund or exchange within 45 days from the date of purchase. A few important details:
Please Contact Customer Service to begin the return process: 1-833-782-6062 or email@example.com
Yes, our customer service team would be delighted to hear from you. Please call our customer service department anytime between the hours of 9-6pm EST Monday through Friday, excluding holidays, at 1-833-782-6062.
Once an order has been placed, we are unable to cancel or modify your order. However, we do accept returns based on our return policy (outlined above).
When receiving a Ghurka product as a gift, you may exchange or receive a Ghurka credit for your item if it is returned (see return policy) within 45 days of the purchase, is not a final sale item, or customized with a monogram.
The time frame is dependent on your financial institution but typically posts to your account within three to five business days of us receiving and processing the returned products at our facility.
For the lifetime of your Ghurka product, we will cover the repair or replacement (at our discretion) of any manufacturing defect in materials and workmanship. Please keep in mind that your lifetime is different from the product lifetime (though we know many Ghurka owners who have had the joy of passing on their Ghurka to the next generation).
The product lifetime ends when, through normal use (wear and tear), your Ghurka can no longer function in its intended purpose.
The Ghurka guarantee does not cover the following:
Please fill out the repair form here. Be sure to submit photos of your item so we can assess your repair accordingly. From there, our repair team will reach out to you within three to five business days via email.
Our team of highly skilled craftsmen and craftswomen have repaired bags for the past 40 years. We are always willing to assess a damaged, worn, misused, etc. bag that might not be covered under warranty but we can still fix for a fee. Once we have completed the assessment we will let you know the costs prior to repairing the item.
To keep your item in good condition when not being used, be sure to store it in the dust bag that is provided to you when you receive your item. This will help prevent dust, dirt, and damage occurring to your bag. It will also assist in preserving the luster of your bag. Be sure to keep your product out of direct sunlight, as this can fade and dry out the leather. Your bag should also be stored at room temperature to avoid humidity damage.
It is best practice to use Ghurka’s leather conditioner every eight to 12 weeks. Ghurka offers a leather care formula that can be purchased by clicking here.
Caring for your leather good:
Caring for your twill fabric good:
**Ghurka products should not be dry cleaned or machine washed.
For your convenience, Ghurka accepts a wide variety of payment methods to make your shopping experience as seamless as possible. This includes all major credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club), and personalized, alternate payment processors Apple Pay, Google Pay, PayPal and Amazon Pay. For those seeking longer term payment options, Ghurka is a proud partner with Affirm (learn more here). For international sales, any applicable tax and/or duties required by your country of origin will be collected and submitted on your behalf at the point of sale.
Unfortunately, we do not accept multiple credit cards at checkout. However, you can apply a Ghurka gift card to your payment in addition to your credit card.
Affirm is a third-party company that allows you to pay for most items on Ghurka.com through flexible financing over time. The short application process requires providing some personal information—either through the pre-qualify link or at checkout. In most instances, you will receive an immediate decision on your eligibility to purchase with payments over 3, 6, 12, 18 or 24 months. Please note that when choosing to use Affirm, for any payment questions or concerns, you must contact Affirm directly.
Once an item is personalized it is no longer eligible to be returned or exchanged.
When clicking on any item on our website, you will see a section that says “customize”. If an item can be monogrammed, there will be an option you can click that says, “Add Monogram”. If you would like more information on placement and sizing our customer service team can help provide more information
Please contact us at 1-833-782-6062 or firstname.lastname@example.org and we will be more than happy to assist you with changing your password.
Do you want to add products to your personal account?