Frequently Asked Questions
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Ordering & Payment
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Shipping & Delivery
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Returns & Exchanges
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International Ordering
Ordering & Payment
Product dimensions are listed under "Details" on each product page. If you have any further questions, please get in touch with us at 1-833-782-6062 or customerservice@ghurka.com.
Yes, you can place your order over the phone by calling us at 1-833-782-6062 between 10 am and 5 pm ET, Monday through Friday.
Yes, please contact us as soon as possible at 1-833-782-6062 or customerservice@ghurka.com to modify or cancel your order.
For your convenience, Ghurka accepts various payment methods, including all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Paypal, and Affirm. At checkout, international customers are presented with additional payment methods popular in their region.
Unfortunately, we do not accept multiple credit cards at checkout. However, at checkout, you can apply a Ghurka gift card and your credit card. PayPal also allows users to split their purchases between multiple credit cards.
Shipping & Delivery
We strive to ship orders placed before 3:00 pm ET on business days (Monday through Friday) the same day. Orders placed after 3:00 pm ET are processed the following business day. Once shipped, you'll receive a confirmation email with a tracking number. Personalized items may take up to 3 business days to ship.
Ghurka offers complimentary standard shipping on all orders within the USA. Expedited shipping is available at checkout for an additional charge. Delivery times vary based on the selected shipping method and may be delayed due to carrier issues.
Yes, if the courier has yet to pick up your package, contact us as soon as possible at 1-833-782-6062 or customerservice@ghurka.com to update your shipping address.
Returns & Exchanges
Ghurka offers a free 30-day return window for all non-customized items delivered in the USA. Items purchased in November and December can be returned until the end of January.
International customers are also offered a 30-day return window. You will request and receive a return label from our international fulfillment partner, Global-e. The cost of the return shipment will be deducted from your refund.
Customized items, such as monogrammed items and Ghurka Brass, and any items marked Final Sale are non-returnable.
Customers in the USA may use the prepaid return label included with their order. If you need to reprint the label, please use our Return Portal.
Yes, you can opt for an exchange. The amount you paid for the original item will be immediately available to purchase a new item(s) through our Return Portal.
Returns will be checked for quality and refunded if in new condition within three business days of receipt.
International Ordering
We ship to most countries and territories worldwide. Your language and currency should update automatically, but you can change it in the main menu on mobile, in the top left on desktop, and in the footer menu on mobile and desktop. Please contact customerservice@ghurka.com should you have any issues checking out.
To place an international order, add items to your cart, proceed to checkout, and select your country/region. Complete your shipping information on the redirected page.
The order's value will be charged in the currency of the country/region you are billing/shipping to.
The total cost at checkout includes all import duties, taxes, and applicable fees. Please note that these charges are nonrefundable. International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates.
Client Care
customerservice@ghurka.com
Call: 1 (833) 782 6062
Text: 1 (833) 782 6062 [US Only]
Hours of Operation:
Monday–Friday: 10:00 AM–5:00 PM EST